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GRIMME UK Service

Find answers to recently asked question in our help-center articles or contact our service team.

Questions regarding our GRIMME online shop?

You can use the search field in the navigation to display a specific article directly. Simply enter the name or the article number if you have it to hand. You can also use our <a href="https://www.shop.grimme.co.uk/en/spare-parts/parts-finder" rel="follow">Parts Finder Tool</a>, which will navigate you to the part you are looking for based on the machine layout.

I can't find a specific article in the shop?

To help you find the right parts, you can specify which machine you want to buy for. To do this, select the desired machine either manually or from your <a href="https://my.grimme.com/fleet" rel="follow">myGRIMME</a> fleet in the navigation bar. Now only parts that are compatible with the selected machine will be displayed in the shop.
In addition, you will find a note in the product information indicating whether the article is compatible with the selected machine.

How do I know that an article fits in my machine?

One reason may be an incorrect serial number. Please note that the serial number of your machine must be a 8-digit number and has to be entered without a dot or space. Another reason could be that we only offer the machine selection and the Parts Finde Tool for machines built in 2013 and younger.

I cannot find my machine in the machine selection.

You will find the 8-digit number of your machine on the type plate on the main frame or under the QR code. Machines older than 2013 may not be added.

Where can I find the serial number of my machine?

You can replace wearing partsyourself with a little technical understanding and the right tools. However, there are parts for which we recommend professional installation by a Service Technician. These are hydraulic and electronic components. If you are unsure, please speak to your GRIMME contact
We do not accept any liability for damage caused by improper installation.

Can I install all parts by myself?

Some parts have been replaced over time by new, more advanced articles. If your original part is no longer available, please contact your GRIMME representative for a suitable replacement.

I entered an article number, but cannot find a part.

Registered users can save items in a favourites list. You also have the option of creating several shopping carts and reordering them quickly and easily.

I regularly repurchase the same items. Is there any way I can save them?

Products

You have to register with a myGRIMME account to be able to buy in our spare parts shop. As a guest user you can already add items to your shopping basket, but the login is required to proceed to the checkout.
However, we recommend to register for a myGRIMME account to take full advantage of all functions of the shop.&nbsp; A myGRIMME account offers you the following advantages:
<ul>
<li>Easily choose machines from your myGRIMME Fleet</li>
<li>Save your delivery addresses for subsequent orders&nbsp;</li>
<li>Your shopping cart will be saved for your next visit</li>
<li>Save articles to a favourite&rsquo;s list</li>
<li>Overview of your last orders as well as the status of your current orders</li>
</ul>

Do I have to register to place an order in the online shop?

If you have registered in our online shop or already have a myGRIMME account, you can view the status and all information about your orders online in the <a href="https://www.shop.grimme.co.uk/en/customer/order" rel="follow">order history</a>.

Can I view my order online?

For changes or cancellation please contact us under the following number 0330 124 3553. Be aware that we may have to charge a fee for special items or when the order is already processed.

Can I change or cancel my order once it is placed?

You can save and manage different delivery and billing addresses in your shop account. If you would like to change addresses for a current order, please contact us by phone on 0330 124 3553.

How can I update my shipping / invoice address?

To use a promotional or voucher code, enter it into the Voucher Code field in the <a href="https://www.shop.grimme.co.uk/en/cart" rel="follow">shopping cart view</a> or during the <a href="https://www.shop.grimme.co.uk/en/checkout/summary" rel="follow">checkout process</a>. You must click the "Apply Code"- button for the discount to be applied to your order.&nbsp;
Make sure to enter the code exactly as shown. The total discount amount will be displayed on the Order Summary page. If the code is invalid or expired, no discount will be applied to the order total.

How do I apply a discount to my order?

You have to register with a myGRIMME account to be able to shop in our shop. As a guest user you can already add items to your shopping basket, but the login is required to proceed to the checkout.

Can I check out without having a myGRIMME Account?

Currently, you can only pay in the shop by invoice or by picking up the goods at the depot using the familiar local payment methods. We are working on supporting online payment methods and credit card payments in the future.

How can I pay?

Your general discount on spare parts is also granted in the online shop. This personal discount rate is stored in your shop account data and will automatically be deducted in the checkout process.

How do I get my "personal" discount, which I also get at my local GRIMME partner?  

Orders

You can currently only order using the Click &amp; Collect shipping method, so that you can pick up your order at one of our GRIMME depots at short notice. Select your desired pick-up location in the checkout process and we will notify you as soon as your items are ready for collection.
In the future, we will connect further shipping service providers.

Which types of delivery are available

We need approx. 2-4 hours to prepare your order. This means that you can usually pick up your ordered items that are in stock on the same working day, from the depot of your choice. However, in high season this can vary and we cannot insure pick up at the same day. As soon as your order is ready, you will be notified by phone or email.
This information is only valid during our general opening hours. Orders placed outside opening hours may take longer.

When can I pick up my order?  

Delivery & Pick-Up

You can return stocked parts that you have ordered as long as they are in a like new condition, however this excludes special orders (not a stocked part) and hydraulic components.

What parts can I return that I have ordered?

You can return your ordered goods to a depot of your choice. You can also return the items via shipment provider on your own cost.

How do returns work?

Returns & Warranty

We currently only accept payment by invoice. You will receive the invoice for your order by email. Only by picking up the goods at the depot you can use the familiar local payment methods.

What payment methods do you accept?

The invoice shall be paid within 30 days after receipt of the invoice.

How long do customers have time to make the payment?

You will receive the invoice via email. Please also check your spam folder. If you need a copy of the invoice, please contact us via 0330 124 3553.

Where can I find the invoice?

Payment Methods

On the login page you will find the link "Forgot your password?". You can use this link to set a new password for your myGRIMME account.

I have forgotten my password. What can I do? 

As a registered myGRIMME user, you can view certain data in the <a href="https://www.shop.grimme.co.uk/en/customer/profile" rel="follow">profile</a> page of ​​the shop and in some cases also manage it. To manage all of your myGRIMME account data, please go to <a href="https://my.grimme.com/account" rel="follow">account settings</a> in your myGRIMME dashboard.

Where can I view, change or delete my data? 

You can find your saved articles in your <a href="https://www.shop.grimme.co.uk/en/wishlist/details/My%20wishlist" rel="follow">favourites list</a>. This is located in your account area.

Where can I find my saved items?

As a registered user, you can create and use more than one shopping cart. To do so, select the shopping cart icon in the navigation bar and click on "Create new cart". You can also manage all your shopping carts in your account area.

How can I create more shopping carts?

In the shopping cart view, you can use the "Share Cart via link" button to generate a link that external users can use to view the shopping cart.

Help Center

Find answers to your questions

Questions regarding our GRIMME online shop?

GRIMME UK Service

Products

Orders

Delivery & Pick-Up

Returns & Warranty

Payment Methods

Account

Help Center

Find answers to your questions

Questions regarding our GRIMME online shop?

GRIMME UK Service

Products

I can't find a specific article in the shop?

How do I know that an article fits in my machine?

I cannot find my machine in the machine selection.

Where can I find the serial number of my machine?

Can I install all parts by myself?

I entered an article number, but cannot find a part.

I regularly repurchase the same items. Is there any way I can save them?

Orders

Do I have to register to place an order in the online shop?

Can I view my order online?

Can I change or cancel my order once it is placed?

How can I update my shipping / invoice address?

How do I apply a discount to my order?

Can I check out without having a myGRIMME Account?

How can I pay?

How do I get my "personal" discount, which I also get at my local GRIMME partner?

Delivery & Pick-Up

Which types of delivery are available

When can I pick up my order?

Returns & Warranty

What parts can I return that I have ordered?

How do returns work?

Payment Methods

What payment methods do you accept?

How long do customers have time to make the payment?

Where can I find the invoice?

Account

I have forgotten my password. What can I do?

Where can I view, change or delete my data?

Where can I find my saved items?

How can I create more shopping carts?

Can I share a shopping cart with articles in it or forward it to someone?